Basirahبصيرة

Basirah · بصيرة · Based in Kuwait

AI assistants that work for your business and answer to your team.

Basirah builds AI assistants for businesses in Kuwait. They take on everyday work, starting with customer messages and bookings, while your staff keep the final say.

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What we do

Useful AI for the everyday work of a business. Careful by design.

We build assistants that take on repetitive work: answering customer questions, booking appointments and, later, the paperwork. They work from facts you approve, in the languages your customers use, and people stay in charge.

  • Works from your facts

    Our assistants use only the information you approve, such as your services, prices and opening hours. They do not make up prices or offers.

  • People keep the final say

    Every business starts in Assist mode: each reply Hala writes waits until a staff member approves it. Only fixed safety messages go out at once.

  • Built for Kuwait

    For businesses in Kuwait, in Gulf Arabic and English, on the channel your customers already use to reach you: WhatsApp.

Products

Three assistants. One careful way of working.

Hala looks after the front desk and comes first. Daftar and the paperwork assistant are planned, and will follow the same rules: clear limits, and people in charge.

01 / Front desk Pilot in preparation

Hala هلا

AI front desk for WhatsApp

Named after the Gulf greeting, Hala answers the people who message your business on WhatsApp and helps them book. Our first pilot is being prepared with a dermatology clinic in Kuwait. It is not answering real patients yet.

What it does

  • Answers in Gulf Arabic and English, from your own facts
  • Books appointments for your staff to approve, or asks people to call, as you choose
  • Passes every medical question to your staff, with no advice
  • Sends a fixed 112 message at once in an emergency
  • In Assist mode, staff approve every reply it writes
Explore Hala WhatsApp · Gulf Arabic · English
02 / Back office Planned

Daftar دفتر

AI back office

Named after the traditional ledger book, Daftar will help small and mid-size companies with invoices, suppliers and renewals. It is planned, not built yet.

Planned

  • Read invoices from email, WhatsApp or uploads
  • Follow up with suppliers
  • Keep track of licence renewals
  • Never move money: a person always pays
Not available yet Ask about Daftar
03 / Government paperwork Planned

Paperwork assistant مساعد المعاملات

Government portals and renewals

It will prepare the forms your business files on government portals, renewals included, and leave them ready for a person to check and submit. It is planned, not built yet.

Planned

  • Prepare forms on government portals
  • Get renewal paperwork ready in good time
  • Never submit: a person always submits
Not available yet Ask about it

How they fit together

Take one, two or all.

Start with the assistant you need and add others when you are ready. We are designing them to work alone or together, and more will follow.

  • One engine

    Hala runs on it today. Daftar and the paperwork assistant will be built on the same one.

  • One login

    As the others arrive, they will share one dashboard, so your team signs in once to see them all.

  • Same safety rules

    Each one keeps to the same limits, with people in charge. None will pay or submit anything for you: a person always does.

How Hala works

From first message to booked appointment, with a person in the loop.

Follow one example conversation. Hala works from your approved information. In Assist mode, every reply it writes waits for your staff to approve it, and fixed safety messages go out at once.

  1. A customer messages you

    They write to your business’s own WhatsApp number, in Gulf Arabic or English. Hala replies in the language they use.

  2. Hala drafts a reply from your facts

    It finds free times in your Hala calendar and offers them, using only the services, prices and hours you approved. If you prefer bookings by phone, it gives your number instead.

  3. Your staff approve it

    In Assist mode, every reply Hala writes waits in the dashboard until a staff member approves it. Every business starts here.

  4. The appointment is booked

    When the customer picks a time, Hala tells them the request is with your team. Once a staff member approves it, the booking goes into the Hala calendar.

  5. Anything medical goes to a person

    Hala never gives medical advice. It passes clinical questions to your staff. In an emergency, a fixed message telling the person to call 112 goes out at once. If it is urgent, the message says to call the clinic now, and 112 if they cannot get through.

Clinic front deskExample · Assist mode

Hi, do you have a slot for a facial on Thursday? 9:41

Hello! On Thursday we have 4:00 pm or 5:30 pm. Which suits you? Draft · waiting for staff

Approved by staff · sent

5:30 please 9:44

Thursday · 5:30 pmFacial · approved by staff

Also, is the rash on my arm serious? 9:45

I’ll pass this to our team. If it’s urgent, please call the clinic or 112. Fixed safety message · sent at once

Passed to staff

An example conversation, for illustration. Not a real customer.

Plain facts about Hala

  • Gulf Arabic and English
  • Staff approve its replies in Assist mode
  • Emergencies get a 112 message at once
  • No medical advice or diagnosis
  • No made-up prices or offers
  • Your WhatsApp number stays in your name

Safety and data

How we handle safety and data, in plain words.

AI can make mistakes. So we set clear limits and keep people in charge. This is what that means in practice.

Safety

  • No medical advice. Hala never gives medical advice, a diagnosis or triage. It passes clinical questions to your staff.
  • Emergencies first. If a message may be an emergency, a fixed message goes out at once telling the person to call 112, and the conversation is passed to your team.
  • Urgent, not an emergency. A fixed message asks the person to call the clinic now, and 112 if they cannot reach you or it gets worse.
  • Safety messages never wait. In Assist mode every reply Hala writes waits for approval, but these fixed safety messages go out at once.
  • Sensitive matters go to people. Complaints, unclear requests and anything Hala should not answer go to your staff in the dashboard, with the conversation ready to read.
  • No photos or files at clinics. At clinics, Hala does not open photos or files that patients send.

Your data

  • Yours, and kept separate. Your business owns its data, and it is kept apart from every other business’s data.
  • Not sold, not used for training. We do not sell data, and we do not use WhatsApp messages to train AI models.
  • Deleted on your schedule. Message text is deleted automatically after a period your business sets.
  • Providers named first. Before Hala talks to real patients, our Privacy Policy will name the companies that host and process its data.
  • Your number stays yours. Your WhatsApp Business account and number stay in your business’s name. Meta charges you directly for WhatsApp messages.
  • No health profiles. Hala does not build a long-term profile of anyone’s health.
Read our Privacy Policy How to delete your data

Safety-screen tests · 13 Oct 2026

No emergencies missed in our latest tests.

We test the screen that spots emergencies with messages written the way patients write, in Gulf Arabic and English. In the latest runs, with the AI model Hala uses, it caught every emergency. These are test results, not a guarantee, which is why every medical question still goes to your staff.

test messages
210
were emergencies
103
emergencies missed
0

About Basirah

Based in Kuwait. Building with care.

بصيرةBasirah: insight, seeing clearly before acting

We build AI assistants for businesses in Kuwait, in the languages their customers use. Our mark is ب, the first letter of بصيرة. Its dot, a small saffron diamond, stands for the care and precision every conversation deserves.

We are starting small, on purpose. Our first pilot is being prepared with a dermatology clinic in Kuwait, and Hala is not answering real patients yet. When it starts, it will run in Assist mode, so clinic staff approve each reply Hala writes. We will widen what it does only when the clinic signs off.

Contact

Talk to us.

Ask about Hala, a pilot for your business, Daftar or the paperwork assistant. Write to us or call.

Emailinfo@basirahkw.com Phone+965 6513 7575 Basirah · بصيرة · Kuwait